Privacy Policy | Cashlore

1. Introduction

Cashlore ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our business. This Privacy Policy describes how we collect, use, store, and protect personal data in connection with our website and services, and sets out your rights under applicable Malaysian law.

This policy applies to personal data collected through our website at cashlore.blog, our contact forms, and in the course of delivering our programmes and services to clients.

For data-related questions, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

Contact information: Full name, business email address, phone number, business name.
Enquiry content: Messages submitted through our contact form, including programme interest and team size details.
Technical data: IP address, browser type, pages visited, time on site — collected via analytics cookies where consent is given.
Service delivery data: Information provided in the course of workshop, membership, or advisory engagement (e.g. business context shared for programme customisation).

We collect personal data directly from you when you submit our contact form, register for a programme, or communicate with us by phone or email.

Legal basis for processing (Malaysia PDPA 2010): We process personal data with your consent (for marketing communications and analytics), in connection with a contract for services, and on the basis of our legitimate interest in managing client relationships and delivering our educational programmes.

Retention: Contact form submissions are retained for 24 months. Service delivery records are retained for five years from the close of an engagement. Analytics data is retained for 26 months.

3. How We Use Your Data

We use personal data for the following purposes:

Responding to enquiries submitted through our website or by phone
Delivering booked workshops, managing membership accounts, and conducting advisory engagements
Sending programme updates or information about new offerings (where you have opted in)
Improving our website and understanding how visitors use it (via analytics, with consent)
Maintaining records for compliance with applicable Malaysian law

We do not sell personal data to third parties. We may share data with service providers who assist in delivering our services (e.g. email hosting, cloud storage) under appropriate data processing agreements. We may disclose data where required by law or a competent authority.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include:

HTTPS encryption on our website
Access to client records restricted to authorised Cashlore staff
Regular review of data storage practices
Prompt action in the event of a suspected data breach, including notification to affected individuals and, where required, to the Personal Data Protection Commissioner

5. Cookies

Our website uses cookies to support basic functionality and, where you consent, to collect analytics data about site usage. Essential cookies are required for the site to function and cannot be disabled. Optional analytics and preference cookies are only activated after you provide consent.

For full details, see our Cookie Policy.

6. Your Rights Under Malaysian PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right of correction: Request correction of inaccurate or incomplete personal data.
Right to withdraw consent: Withdraw consent for any processing based on consent (such as marketing emails) at any time.
Right to prevent processing for direct marketing: Opt out of marketing communications at any time.
Right to prevent processing likely to cause damage or distress: Submit a written request where processing is causing or is likely to cause unwarranted harm.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

If you have concerns about how we handle your personal data and our response is not satisfactory, you may refer your complaint to the Personal Data Protection Commissioner of Malaysia at www.pdp.gov.my.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. Cashlore has no control over third-party content or data handling.

8. Children's Privacy

Our programmes and services are directed at businesses and their staff, and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us at [email protected] and we will take appropriate steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify existing clients by email. Your continued use of our website or services after changes have been posted constitutes acceptance of the updated policy.

10. Contact

For questions or requests relating to this Privacy Policy or your personal data:

Email: [email protected]
Phone: +60 6-282 7140
Address: No. 7, Jalan Hang Tuah, 75300 Melaka, Malaysia